Do you want to lead a team and ensure the best service to all our clients?
If you have experience as a Service Manager in the Play industry and want to become part of a company providing healthier and happier communities across the world, then you might be our new Service Manager.
Ensure the best level of service to all our clients
As a Service Manager for KOMPAN UK, you will lead our Service and Aftersales team which consists of Coordinators, Inspection and Maintenance Engineers and 3rd party installation partners. This incorporates supporting, training, and mentoring of our Service and Aftersales team and team leaders with the day-to-day operations to grow the service business within KOMPAN UK.
Other key responsibilities include:
- Forecasting and reporting of financial performance on a weekly basis to the Head of ISA.
- Being responsible for Health and Safety of Works onsite and the training of the Coordination team and Engineers with toolbox talks, issuing and updating of RAMS and PPE.
- Providing Pricing of Works to aid quotes, tenders, and frameworks.
- Having the overall responsibility of stock held for our Inspection and Maintenance business, working with our third-party warehouse partner to ensure KOMPAN can deliver timely repairs to our clients.
- Reviewing and approving warranty claims regarding products and installations.
- Driving the integration of IT systems to aid efficiencies with the Service and Aftersales team.
- Assisting in the development of processes and procedures to streamline the KOMPAN Service and Aftersales team.
You will work across all areas of the business focusing on delivery of a high level of quality repair work, aftersales customer service and operational and annual inspections of play areas across England and Wales. It also involves closely collaboration with departments in other countries, such as the Quality Team in Denmark and our factory in Brno.
This role is a hybrid role, with 3 days in the office in Milton Keynes as a must. You will report to the Head of Installation, Service and Aftersales (ISA).
Experienced Service Manager within the Play Industry
You have experience of leading a multi-skilled service team and you have experience from the Play industry, including experience of practical repairs.
You have technical qualifications in engineering and hold a RPII Operations Inspector Certificate as well as a Health and Safety Certification, such as SMSTS, IOSH, NEBOSH.
Moreover, you have the following competences:
- Good all-round IT skills and the understanding of systems used to record inspections.
- Use of the MS office packages.
- Good written and verbal English skills.
- Great leadership skills and stakeholder communication skills.
- Able to work autonomously, proactively managing personal workload.
- A positive ‘can-do’ problem solving attitude.
- A professional commitment to excellent customer service.
KOMPAN - Who are we?
KOMPAN is the global leader in outdoor play and fitness areas. Our purpose is to create healthier and happier communities through play and active living. The KOMPAN Group's main activity is the development, production, and sale of playgrounds, outdoor sports, and fitness facilities. In addition, the company sells service and installation services in connection with product sales.
KOMPAN designs, manufactures, and installs more than 1,000 playgrounds or fitness sites every month somewhere across 90 countries. Of these, 23 countries do so through KOMPAN’s own direct operation and the remainder through carefully selected quality agents and partners. The global head office is in Odense, Denmark.
The global footprint has expanded significantly over the years, and includes production sites in the Czech Republic, Poland, design studios in Denmark and the Czech Republic, and 23 country offices around the world including Europe, Asia, Australia, North America, and South America.
Do you want to play with us?
Working for us, you will be part of energetic activities and professional playfulness, where you can share your ideas and develop your career as you help enrich the lives of people of all ages through play and exercise around the globe. And that is a powerful purpose to be part of.
We work cross-functionally in teams and across cultures in different countries. We believe cultural differences enable us to promote high quality and good results. Yes. It is no secret that we focus on results, but we also appreciate that you bring all of you to work. We are on an exciting growth journey, and you are welcome!
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