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IT Specialist

Austin, Texas, KOMPAN USAPublished Thursday, February 5, 2026
Application deadline : As soon as possible

Information about collection of your personal data:

When completing the questionnaire, data is collected about your name, email, gender, CV and cover letter.

We collect and register the personal information you have given in this questionnaire. Thereafter, we will potentially collect and register additional information about your skills from references and social media in order to evaluate your competences and experience for the position in question. Subsequently, you may be asked to fill out a personality profile and/or a video as a part of the process. Based on this information, we will develop a profile which we register and store for a period of 6 months.

The purpose of the abovementioned processing of your personal data is to evaluate your qualifications in relation to the specific position at the company/organisation you have applied for, as well as in relation to any future vacancies.

The information you have given in the questionnaire may be subject to automated decision-making. The logic behind this decision will be based on objective criteria, which makes it possible to identify applicants with the desired qualifications.

The legal basis for the processing of your personal data is your given consent.

Your consent to the abovementioned processing can be withdrawn at any time with the result that the registration of your data is deleted. Withdrawing your consent can be done by contacting the person responsible for the recruitment process at the data controller.

Your personal data will be stored for a period of 6 months after which it will be deleted.

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It is voluntary to answer the questions in the questionnaire, but an omission to answer the questions will reduce the ability of the data controller to evaluate your competences in the presupposed way, which in turn may affect the assessment of your qualifications in relation to the position in question.

KOMPAN U.S. is looking for an IT Specialist based out of our Austin office. This position will play a crucial role in supporting new hire onboarding, managing equipment inventory, and addressing day-to-day troubleshooting. The IT Helpdesk Specialist provides frontline support to Company employees by assisting with technical issues and ensuring efficient use of computing resources. This role requires strong communication and interpersonal skills, a solid foundation in computer science or information systems, and a commitment to confidentiality. The IT Helpdesk Specialist handles tickets, troubleshoots issues, and provides daily support to end users.

In addition to the existing responsibilities, the employee will also become an integral part of the global IT shared services, and there is a possibility of participating in global IT operations tasks based on the local workload.

Who We Are

For more than 50 years, KOMPAN has researched, designed, and built innovative and imaginative commercial playground equipment and outdoor fitness sites that captivate all ages and abilities. In collaboration with our global headquarters in Denmark, KOMPAN designs, manufactures, and installs more than 1,000 sites a month across 90 different countries. Our North American headquarters, located in Austin, Texas, supports field sales around the U.S. and Canada.

At KOMPAN, we take pride in our commitment to the global environment. We passionately pursue sustainability efforts and make it possible to lower carbon emissions by utilizing recycled ocean waste, consumer-recycled plastics, and textile wastes to create playgrounds that are born green or made green.

What You’ll Do

User Onboarding and Offboarding - Sets up IT equipment (PC, mobile, network, software) for new employees and ensures access removal and equipment return when employees leave.
Meeting Room Management - Responsible for the operation and maintenance of all meeting rooms, ensuring full functionality of AV equipment, including Teams setups, screens, microphones, and speakers.
Technical Troubleshooting and Vendor Communication - Handles troubleshooting of AV and IT equipment and communicates with external AV partners for adjustments or issue resolution.
User Feedback and Continuous Improvement - Collects user satisfaction feedback and adapts technical solutions to improve user experience and meeting efficiency.
Basic Server Room Operations - Performs basic technical tasks such as replacing hard drives, restarting servers, and conducting visual inspections. Collaborates with central IT teams for major activities.
Access Control Management - Administers access control systems, including programming and distributing access badges, maintaining access rights, and logging activities.
Daily Operational IT Support - Provides day-to-day IT support for users and works closely with the global IT team to ensure stable system operation and high availability.
Additional Responsibilities Based on Skill Matrix - Takes flexible ownership of specific applications or systems depending on assigned competencies and expertise.
Compliance with IT Policies and Standards - Acts in accordance with company IT procedures and contributes to the creation and improvement of standards and work instructions.

What You’ll Need

High school or equivalent
2-3 years of experience in an IT helpdesk or similar support role, preferably in a corporate environment.
Strong knowledge of computer hardware and Windows operating systems.
Proficiency with Microsoft Office applications and standard TCP/IP-based services (DHCP, DNS).
Experience with CAD software support is an asset (e.g., AutoCAD, SolidWorks).
Ability to work outside regular business hours for system maintenance and emergencies.
Excellent verbal and written communication skills, team player, stress-resistant, and customer-oriented.
Knowledge of MS Visual Basic, SharePoint, iOS, Android, and mobile device management systems is an asset.

Perks and Benefits

· Comprehensive medical, vision, and dental plans

· Employer-paid life and disability insurance

· 401(k) retirement plan with company match

· Competitive PTO and robust holiday schedule

KOMPAN is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by appropriate law. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs.

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