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Aftersales Coordinator

Milton Keynes, United Kingdom, KOMPAN United Kingdom

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When completing the questionnaire, data is collected about your name, email, gender, CV and cover letter.

We collect and register the personal information you have given in this questionnaire. Thereafter, we will potentially collect and register additional information about your skills from references and social media in order to evaluate your competences and experience for the position in question. Subsequently, you may be asked to fill out a personality profile and/or a video as a part of the process. Based on this information, we will develop a profile which we register and store for a period of 6 months.

The purpose of the abovementioned processing of your personal data is to evaluate your qualifications in relation to the specific position at the company/organisation you have applied for, as well as in relation to any future vacancies.

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Your consent to the abovementioned processing can be withdrawn at any time with the result that the registration of your data is deleted. Withdrawing your consent can be done by contacting the person responsible for the recruitment process at the data controller.

Your personal data will be stored for a period of 6 months after which it will be deleted.

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It is voluntary to answer the questions in the questionnaire, but an omission to answer the questions will reduce the ability of the data controller to evaluate your competences in the presupposed way, which in turn may affect the assessment of your qualifications in relation to the position in question.

Do you have excellent attention to detail and organisational skills from a strong administration and customer service background?

we are looking for someone to join our aftersales team to assist with the quoting, delivery, and customer communication relating to works carried out by our field-based inspectors and engineers across the country.

Ensure the best level of service to all our clients

key responsibilities include:

Assist with day-to-day tasks relating to running of customer accounts for our inspection and maintenance customers, including regular preparation for calls and reports.
Support in quoting for repair works carried out by our field-based engineers, following inspection visits and general enquiries.
To assist the accounts team with any invoicing issues linked to the inspection and maintenance works.
Working simultaneously on multiple projects, balancing workload, and communicating when support is needed to ensure deadlines are met.
Provide technical support for the field engineers when required, for both Kompan and third-party equipment.
Assist with local stock levels for our engineers and ensure regular parts and consumables are at the correct levels with the support of the engineer coordinator.
To assist in the development of systems and processes to improve the efficiency of the Aftersales department.
Investigating and resolving customer complaints and enquiries regarding inspections and repairs.
Supporting the leaders in the team to create the monthly reports for the inspection engineers and the weekly financial pipeline report.
Ensure the systems used by the Aftersales Coordinators are kept clean and the data is accurate.
Liaising with senior management is required on a regular basis.

Experienced Coordinator

To be successful in this role the ideal candidate will be able to demonstrate the following key Competencies

Experience working with field-based engineers working in practical roles.
Possess commercial acumen, focusing on customer needs and outcomes.
An understanding of profit and gross margin and the ability to track this across multiple areas of the department.
Displays a collaborative approach, actively seeking input from colleagues and third parties and working collaboratively across departments and with customers.
Proven capability of multi-tasking and working to multiple fixed deadlines
Ensuring great customer care and project delivery.
Good geographical knowledge and use of planning tools.
Experience in Word, Excel, Microsoft Suite, and an ERP system
Experience of working within a construction, maintenance or service engineers’ business maybe an advantage, but training will be given to the right candidate

KOMPAN - Who are we?

KOMPAN is the global leader in outdoor play and fitness areas. Our purpose is to create healthier and happier communities through play and active living. The KOMPAN Group's main activity is the development, production, and sale of playgrounds, outdoor sports, and fitness facilities. In addition, the company sells service and installation services in connection with product sales.

KOMPAN designs, manufactures, and installs more than 1,000 playgrounds or fitness sites every month somewhere across 90 countries. Of these, 23 countries do so through KOMPAN’s own direct operation and the remainder through carefully selected quality agents and partners. The global head office is in Odense, Denmark.

The global footprint has expanded significantly over the years, and includes production sites in the Czech Republic, Poland, design studios in Denmark and the Czech Republic, and 23 country offices around the world including Europe, Asia, Australia, North America, and South America.

Do you want to play with us?

Working for us, you will be part of energetic activities and professional playfulness, where you can share your ideas and develop your career as you help enrich the lives of people of all ages through play and exercise around the globe. And that is a powerful purpose to be part of.

We work cross-functionally in teams and across cultures in different countries. We believe cultural differences enable us to promote high quality and good results. Yes. It is no secret that we focus on results, but we also appreciate that you bring all of you to work. We are on an exciting growth journey, and you are welcome!

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PublishedThursday, April 25, 2024

Application deadlineOngoing

ContactJodie StrongJodStr@kompan.com+45 63 62 12 50

Workplace addressFurzton Lake, Shirwell Crescent, Milton Keynes, MK4 1GA, United KingdomOpen in Google Maps