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Customer Care Representative - Austin, TX

Austin, Texas, KOMPAN USAPublished Thursday, July 17, 2025
Application deadline : As soon as possible

Information about collection of your personal data:

When completing the questionnaire, data is collected about your name, email, gender, CV and cover letter.

We collect and register the personal information you have given in this questionnaire. Thereafter, we will potentially collect and register additional information about your skills from references and social media in order to evaluate your competences and experience for the position in question. Subsequently, you may be asked to fill out a personality profile and/or a video as a part of the process. Based on this information, we will develop a profile which we register and store for a period of 6 months.

The purpose of the abovementioned processing of your personal data is to evaluate your qualifications in relation to the specific position at the company/organisation you have applied for, as well as in relation to any future vacancies.

The information you have given in the questionnaire may be subject to automated decision-making. The logic behind this decision will be based on objective criteria, which makes it possible to identify applicants with the desired qualifications.

The legal basis for the processing of your personal data is your given consent.

Your consent to the abovementioned processing can be withdrawn at any time with the result that the registration of your data is deleted. Withdrawing your consent can be done by contacting the person responsible for the recruitment process at the data controller.

Your personal data will be stored for a period of 6 months after which it will be deleted.

You have the right to at any time request information about your personal data, and to have it rectified or deleted. You also have the right to request a limitation of the processing or to object to the processing. This can be done by contacting the person who issues the questionnaire at the data controller.

You have the right to receive the personal data you have given in the questionnaire in a structured, commonly used and machine-readable format, as long as an anonymisation of the data has not taken place.

It is voluntary to answer the questions in the questionnaire, but an omission to answer the questions will reduce the ability of the data controller to evaluate your competences in the presupposed way, which in turn may affect the assessment of your qualifications in relation to the position in question.

KOMPAN U.S. is building out a Customer Care Team. The Customer Care Representative is responsible for delivering exceptional service to clients throughout the playground life cycle.

Team members will act as a liaison between customers, direct sales representatives, project managers, installers, and internal departments to ensure smooth project execution and long-term client satisfaction.

As a global leader with an organizational focus on people, passion, progress, and performance, our mission is to create healthier and happier communities by delivering the best in play and fitness solutions. We’re KOMPAN - let’s play!

Who We Are

For more than 50 years, KOMPAN has researched, designed, and built innovative and imaginative commercial playground equipment and outdoor fitness sites that captivate all ages and abilities.

In collaboration with our global headquarters in Denmark, KOMPAN designs, manufactures, and installs more than 1,000 sites a month across 90 different countries. Our North American headquarters, located in Austin, Texas, supports field sales around the U.S. and Canada.

At KOMPAN, we take pride in our commitment to the global environment. We exceed sustainability efforts and make it possible to lower carbon emissions by utilizing recycled ocean waste, consumer-recycled plastics, and textile wastes to create playgrounds that are born green or made green.

Key Responsibilities

Customer Communication: Respond to client inquiries via phone, email, or CRM system regarding products, orders, project timelines, and aftercare.
Issue Resolution: Handle customer concerns professionally and efficiently. Ensure follow-up and resolution.
Documentation & Records: Maintain accurate records of communications, installation dates, service calls, and warranty status in the customer database.
Post-Installation Support: Follow up with clients after installation to ensure satisfaction and provide guidance on maintenance or support needs.
Customer Feedback: Evaluate customer satisfaction using post project surveys. Make recommendations on improvements for future experiences.
Team Collaboration: Work closely with sales, operations, design, and installation teams to provide a seamless customer experience.
Customer Relationships: Collaborate with Direct Sales Representatives to build and maintain rapport with customers after project completion.

Other duties as assigned

What You’ll Need

3 or more years of customer service experience
High School Diploma/GED required; advanced education preferred
Excellent communication skills
Ability to prioritize projects and independently manage workload
Understanding of construction is a plus
A supportive team player with excellent interpersonal and communication skills

Perks and Benefits

Comprehensive medical, vision, and dental plans
Employer-paid life and disability insurance
401(k) retirement plan with company match
Competitive PTO and robust holiday schedule
Mileage reimbursement

KOMPAN is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by appropriate law. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs.

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